Returns & Exchanges

At Freebird Records, we want you to be completely satisfied with your purchase. If your vinyl arrives damaged or doesn't meet your expectations, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and a brief explanation of why you would like to return the item.

2

Prepare the Package

Securely pack the record in its original mailer, ensuring the sleeve and vinyl are protected to prevent any transit damage.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned record, we will process your refund or ship out a replacement within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing